Die Twit Die.

So..... nothing has changed. Twit (aka Catherine), is driving me mental still. Our appointment was on May 16th, right? On that day we discussed the possibilty of "rolling" the 2nd payment of the upgrades into my Mortgage, instead of paying it all up front. (A task she said I wasn't allowed to do the first time I spoke to Twit on the phone.) So, all excited about this I said that'd be great, she said she didn't know if I could or not, or how to go about it, but it was up to my Mortgage guy if I would be able to do this. Fantastic I thought, all I have to do is contact him and get this little task in motion. So, I gave her a chq for the first payment (May 23rd) and the second, just incase I was unable to roll it - I didn't want to make a second trip to see Twit. (Jun 23rd) So, she said I had until the Friday (May 19th) to figure everything out, because she would be depositing the first chq on the 23rd. Fine. Immediately I emailed my Mortgage guy. Usually he's very quick, this time he was not. He finally got back to me on the morning of the 19th - whew I thought, since Twit would be waiting for my email. Quickly I emailed her the details and that the upgrades were a go. I could infact roll the 2nd payment into my Mortgage, all that needed to be done was for someone to re-write the Purchase Agreement and then sign it, I would have to sign it and it would be done.

Then, after the email was sent, I waited. I waited through my entire vacation to hear from Twit, nothing. Not only that, but she STILL has not cashed the first payment...

So, on the first Monday back from my vacation, I call her. (May 29th) She giggles, says she hasn't checked her email at all?!?!! But she'll read mine now and get back to me. I'm clearly irritated on the phone, but it doesn't phase her - she's a Twit remember. So, fine, I hang up fully expecting to hear back from her before the day is over. Nothing. Fine. I wait until Thursday, when I call her again and leave a message - saying something to the effect of 'You were supposed to email me Twit, remember, try to fucking do your job for once.' It wasn't worded like that of course, but that was certainly the underlying tone. No response.

Yesterday, I had it. I mean, it has been a struggle from the BEGINNING with this woman. She it an idiot, should not be dealing with the public - I can't imagine that she's treating anyone else any better (Are these people not complaining?! Am I the only one?!?!) and so I emailed Margareta - the lady who sold me the condo. She has ALWAYS been helpful, understanding, and has given a damn - I told her I had enough. I didn't want to deal with Twit any longer, the woman is completely clueless and has no idea how to deal with the public and provide service. I told her what I needed to have done, and here's hoping she gets back to me early next week. I also asked if there was anyone else I could deal with besides Twit - because I just couldn't handle it anymore. Of course, this was all worded a little differently, bit more professional.. but the result will hopefully be the same. I've had all I can handle.. and I want better service than this or I will spread the fucking truth about how this company treats its customers damnit!

~Deep breath~ Alright, I feel a bit better... wish me luck with these people.

Out!
Becca.